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Wrong date format in export

» Published on Wed, 25 Sep 2019 21:00:00 +0000

  • Resolved

    The issue is now resolved and fix has been implemented on version 31 customers.

    Post Mortem will follow.

    » Updated Thu, 26 Sep 2019 12:44:00 +0000
  • Update

    A permanent fix has now been developed.

    We're working on implementing the fix on our production instances.

    Information about emergency upgrade will be posted in a short while.

    » Updated Thu, 26 Sep 2019 10:51:00 +0000
  • In Progress

    The issue: We have identified an issue where date format in exports is not respecting the global date format.

    Consequence: Your exports may break. If date format is configured on the field in export settings you will not be affected by the issue.

    Am I affected? If you are not sure if you are affected please check with your internal IT staff if any export from last night after 09:00pm (UTC+1) has run as expected. If there is further uncertainty please contact support@catalystone.com and reference #62314 in your message.

    Workaround: As customers are not able to fix this themselves, CatalystOne staff is currently working on setting the correct date format on the affected customers.

    A permanent fix is in progress and updates will follow.

    » Updated Wed, 25 Sep 2019 21:00:00 +0000

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