» Published on Mon, 20 May 2019 22:10:00 +0000

• Post-Mortem

  Incident has now been verified as resolved and a root-cause updated, please review this post for detailed information: https://catalystone.zendesk.com/hc/en-us/articles/360023587733

  » Updated Tue, 21 May 2019 13:56:00 +0000

• Update

  New update, applications have been available since 10.00, but the case closed information has not been provided by our hosting partner quite yet, so there is a small chance that instabilities might occur. We are still waiting for closure and root-cause.

  » Updated Tue, 21 May 2019 12:58:00 +0000

• Update

  New update, incident still not 100% resolved from our hosting partner, our applications have been available since approx 10.00 CET, but we are still waiting for the all-clear from Basefarm, and a root-cause information.

  » Updated Tue, 21 May 2019 10:18:00 +0000

• Update

  New update from our hosting partner, although applications are available again, there is a chance there will be some additional downtime throughout the day:

  Dear customer.

  Regrettably, the incident involving shared storage infrastructure is still ongoing. As a step in resolving the issue faster we will have to restart multiple ESXi servers. This may affect services already in operational state.

  » Updated Tue, 21 May 2019 08:19:00 +0000

• In Progress

  Issues seem to be resolved now and applications are starting up again, ETA is that everything is available by 10.00 CET.

  » Updated Tue, 21 May 2019 07:22:00 +0000

• Update

  No new information at this time. Our hosting partner is busy at work resolving this issue, but still no ETA.

  » Updated Tue, 21 May 2019 06:09:00 +0000

• Investigating

  Due to infrastructure issues at our hosting partner Basefarm servers C1+C2 are currently unavailable. All applications hosted on these two servers are unavailable. Basefarm is working to resolve this issue, but at the moment there is no ETA for when the applications are available again.

  » Updated Tue, 21 May 2019 04:21:00 +0000