» Published on Mon, 13 May 2019 05:55:00 +0000

• Post-Mortem

  Summary of impact: Between 20:00 UTC on 12 May 2019 and 10:45 UTC on 13 May 2019, we experienced difficulties connecting to and using elastic pool resources hosted in the North Europe region.

  Preliminary root cause: Engineers determined that a recent deployment task impacted instances of a backend service which became unhealthy, preventing requests from completing.

  Mitigation: Engineers performed a manual restart of previously impacted elastic pools to mitigate the issue.

  » Updated Mon, 13 May 2019 13:11:00 +0000

• Update

  Database connectivity issues are being resolved. Customers should be able to connect to their CatalystOne applications shortly. If you're still experiencing issues, please contact our support crew at support@catalystone.com

  » Updated Mon, 13 May 2019 06:43:00 +0000

• In Progress

  We are currently experiencing some database connectivity issues. Some customers may experience issues connecting to their CatalystOne application. We are working together with our hosting provider to resolve all issues, please get in touch at support@catalystone.com if you are affected.

  » Updated Mon, 13 May 2019 05:55:00 +0000