CatalystOne Solutions

Maintenance C1-C5

» View Event Details | Created Fri, 03 May 2019 19:00:00 +0000

Resolved Maintenance completed.
Posted: Mon, 03 Jun 2019 08:58:00 +0000

Intermittent performance issues

» View Event Details | Created Thu, 23 May 2019 08:51:00 +0000

Update A new, and hopefully, final round of performance improvements are to be rolled out at 22.00 CET.
Posted: Tue, 28 May 2019 18:23:00 +0000

Issue with server Hosted3

» View Event Details | Created Wed, 22 May 2019 13:10:00 +0000

Resolved Issue with H3 resolved, intermittent connection issues to the database was the reason.
Posted: Wed, 22 May 2019 14:37:00 +0000

Servers C1+C2 unavailable

» View Event Details | Created Mon, 20 May 2019 22:10:00 +0000

Post-Mortem Incident has now been verified as resolved and a root-cause updated, please review this post for detailed information: https://catalystone.zendesk.com/hc/en-us/articles/360023587733
Posted: Tue, 21 May 2019 13:56:00 +0000

Performance and stability issues with SE-Server

» View Event Details | Created Thu, 16 May 2019 17:51:00 +0000

Resolved Initial work has been done to ensure performance and to reduce the possibility of this to happen again, more work will be done at the underlying root-cause.
Posted: Mon, 20 May 2019 10:49:00 +0000

Connectivity issues

» View Event Details | Created Mon, 13 May 2019 05:55:00 +0000

Post-Mortem Summary of impact: Between 20:00 UTC on 12 May 2019 and 10:45 UTC on 13 May 2019, we experienced difficulties connecting to and using elastic pool resources hosted in the North Europe region. Preliminary root cause: Engineers determined that a recent deployment task impacted instances of a backend service which became unhealthy, preventing requests from completing. Mitigation: Engineers performed a manual restart of previously impacted elastic pools to mitigate the issue.
Posted: Mon, 13 May 2019 13:11:00 +0000

Server maintenance

» View Event Details | Created Thu, 02 May 2019 21:00:00 +0000

Resolved Server maintenance on C1-C2 has been rescheduled. Network outages across all major service providers.
Posted: Mon, 13 May 2019 05:51:00 +0000